Description

Every leader faces difficult conversations—but trusted leaders know how to turn those moments into opportunities to build trust, strengthen relationships, and improve performance. In this interactive workshop, participants will learn how to confidently navigate challenging conversations using the Lead. Develop. Care. Model and the principles of emotional intelligence. Through practical strategies and real-world application, leaders will discover how to recognize what people need most in the moment, communicate with clarity and empathy, and foster accountability without sacrificing relationships. Whether addressing performance, conflict, change, or difficult feedback, participants will leave with a practical framework they can use immediately to lead conversations with confidence and purpose.

Learning Objectives:

• What makes someone a trusted leader?
• Positional leadership vs. personal leadership
• Applying the Lead. Develop. Care. model to difficult conversations
• Using emotional intelligence to understand yourself and others
• Communicating with confidence, empathy, and accountability
• Turning difficult conversations into opportunities for trust, growth, and stronger teams

About Kelly:

Two decades working in businesses and ministries of all sizes—small businesses, family farms, a billion-dollar corporation, non-profits, and local churches—gives Kelly the knowledge and experience you deserve. She specializes in asking hard questions, starting awkward conversations, and tackling the administrative details others dislike.

Chamber YOU sessions provide opportunities for you and your employees to learn, grow, and advance your business. Topic areas: Professional Development, Human Resources, and Marketing. 

*CEU credits available from HCC for each session.*

Thanks to our Sponsor!

Lunch will be provided!